Privacy Policy

Source Ai ("we", "us", "our") provides a business software platform (the "Service") accessible at sourceai.co.nz and related subdomains. This policy explains how we collect, use, store, and protect personal information, and complies with the New Zealand Privacy Act 2020.

1. Information We Collect

Account information: name, email address, company name, job title, and login credentials when you or your organisation register for the Service.

Usage data: pages visited, features used, timestamps, and general interaction data within the platform, collected to improve performance and support.

Device and technical data: IP address, browser type, operating system, and device identifiers, collected automatically when you access the Service.

Cookies: we use cookies and similar technologies for authentication, session management, and analytics. You can control cookies through your browser settings.

Customer data: if your organisation uploads business data (e.g. sales, stock, or CRM records) into the Service, that data is processed solely to deliver the Service to you and is not used for any other purpose.

2. How We Use Information

We use collected information to provide and maintain the Service, authenticate users and manage accounts, respond to support requests, improve platform features and performance, send important service-related communications, and meet legal and regulatory obligations.

We do not sell personal information to third parties.

3. Sharing of Information

We may share information with service providers who help us operate the platform (e.g. hosting, analytics, customer support tools), each bound by confidentiality and data protection obligations; with your organisation's administrators, where the Service is used on behalf of a business account; and where required by law, regulation, or valid legal process.

4. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. Data may be stored and processed on servers located in New Zealand or other jurisdictions with comparable data protection standards.

5. Your Rights

Under the Privacy Act 2020, you have the right to access personal information we hold about you, request correction of inaccurate information, and ask questions about how your information is used. To exercise these rights, contact us using the details below.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, and as required to meet legal, accounting, or reporting obligations.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Source Ai
Email: support@sourceai.co.nz
Website: https://sourceai.co.nz