An AI agent that actually knows your business.
Lucid is a bespoke, agentic AI chat agent — built and trained on your business specifically, not a generic chatbot wearing your logo. It checks your real systems, works from your actual knowledge base, and hands off to a person when it should. We've proven it deepest in automotive dealerships and ecommerce, but the underlying agent adapts to whatever you run.
Agentic, not scripted.
A scripted bot follows a decision tree. Lucid works out what someone actually needs — checking a live system, looking up an identifier, or handing off to a person — the way a good team member would, not a flowchart.
Live data, not a script
Connects directly to your real systems — stock, inventory, bookings — so answers reflect what's actually true right now. For a dealership, that's live stock straight from the DMS.
Instant lookups, no forms
Resolves an identifier — a numberplate, an order number, a booking reference — straight to the details inline. For a dealership, that's a customer's rego resolving to their vehicle.
Per-brand, per-location knowledge
Every brand, product line or site gets its own agent with its own knowledge base — nothing bleeds across. No VW customer accidentally getting Isuzu pricing.
Leads straight to your CRM
Every conversation becomes a qualified lead in your existing pipeline, tagged by source, ready for your team to pick up.
Books directly in the conversation
Test drives, service appointments, consultations — whatever your business books, handled inline, no phone tag.
Knows when to hand off
If a conversation needs a real person — a tricky question, a frustrated customer — it says so and hands off, rather than guessing.
Proven deepest in a real dealer group.
This is where we've built the most depth — live stock, per-brand isolation, and a system structured the way a real dealership actually runs, not flattened into one generic bot.
Every brand and location gets its own layer of knowledge: franchise-level specs and pricing first, then dealership-specific hours, contacts and stock, then group-wide services like finance and fleet. That's why a Hyundai customer never sees MG pricing, and why a group-wide question still gets a sensible answer.
The same engine, a different catalogue.
Swap a dealer's stock feed for a product catalogue, and the same underlying agent runs live on ecommerce stores today — trained on real products and policies, not invented answers.
Real order lookups
Answers "where's my order" questions by checking real order data, not a script — the same way it checks real stock for a dealership.
Product Q&A from your catalogue
Trained on your actual product range and policies — swap "vehicle specs" for whatever you sell.
Escalates when it should
Same rule as automotive: if it can't confidently answer, it hands off to a real person instead of guessing.
What clients usually ask.
Does it replace my team?
No — it does the first-response and qualification work so your team spends their time on the conversations that need a person, not chasing every enquiry that comes in overnight.
How long does setup take?
It depends on how many brands, locations or product lines are involved — each one needs its own knowledge base built and connected to your systems. We'll give you a realistic timeline once we know your setup.
What if it's asked something it doesn't know?
It says so honestly and hands off to a person, rather than guessing or inventing an answer — especially on pricing, where it never makes a number up.
Is this only for automotive or ecommerce?
No — those are just where we've built the deepest proof so far. The underlying agent is built to adapt to whatever systems and knowledge your business actually runs on.
Want to see it running on your business?
Tell us what you do and what systems you run — vehicles, products, or anything else — and we'll show you what Lucid would look like for you.